Frequently Asked Questions

BIG4 does not own BIG4 Rainbow Beach Holiday Park; the park is independently owned and operated.

We are proudly affiliated with the BIG4 Holiday Parks network, which gives us access to marketing, promotions, exclusive member deals, brand support and more.

If you have questions specifically about BIG4 (e.g. BIG4 membership, national promos, Perks+ benefits, or other BIG4-wide offerings), please contact BIG4 directly through their official website or customer service.

Yes. We do require all patrons that use our facilities to be guests with us.

Yes. You are more than welcome to bring your bikes, scooters, and skateboards to BIG4 Rainbow Beach Holiday Park. Just remember to bring your helmets!

Smoking of tobacco products and e-cigarettes is strictly prohibited by State/Territory law inside any enclosed buildings within the park, within 4 metres of the entrance and/or exit of the reception building and within 10 metres of a children’s playground or any other recreational facilities.

Check in is from 12pm for sites and 2pm for cabins and check out is by 10am.

Early check-ins are subject to availability. Please contact us if you are planning on arriving early.

Yes. Please advise us if you will be arriving outside normal office hours so arrangements can be made for the collection of reservation information, access codes and/or keys, park map and rules.

Yes. Dogs are permitted on our designated dog-friendly sites and cabins. These dog-friendly options are subject to availability so please ensure you enquire with the park prior to booking.

Fire must not be lit directly on the ground, they are only to be lit in fire bins provided by the park or approved by park management. Please comply with all restrictions and conditions, which may be imposed by the relevant authority or holiday park proprietor during the declared fire danger period.

We have a well-equipped camp kitchen with a large fridge, full stove with oven, slow combustion wood heater, dishwashing facilities, indoor and outdoor seating.

Please refer to our terms and conditions page on our website for our booking and cancellation policies.